All Posts

Imagine a small(ish) business whose customers are really keen for their suppliers to be ISO certified. Or an EA/council permitted...

SO9001 states as its basic principle the need to 'satisfy and exceed customers' expectations'. But what does it mean in practice? And do you need ISO certification to consider this? Identify customers' needs It's simple, surely? Customer wants the right product or service of the right quality at the right time, and at the right price, right? Well, yes and no. Or at least not just that. Let's look deeper: Right product Customer wants to receive what they ordered. That's

### Upcoming Revisions to ISO9001 and 14001: Emphasising Leadership Expansion ISO9001 and 14001 are about to be revised. New versions are coming in next year and you need to be ready. One of the most important changes promised is the expansion of the role of leadership. I hear you sigh; you are already spinning so many plates - HR one minute, marketing the next, sales, production, management system (usually behind other, more pressing tasks). But gone are the days when Top

If you are an SME owner or manager, whether you are ISO14001 certified, working towards it, or simply want to have a better understanding of the sustainability side of your business, one of the biggest questions you will face is: 'How do I identify aspects and impacts?'. It may sound daunting, but in reality, it is just understanding how your business interacts with environment and how you, as a business, can influence or control these interactions.   ## Understanding Aspects